Based on the FAQ - Ask Print Expert-Everything You Need to Know About Printer Cartridge

Based on the FAQ

“Non HP supply in use” when use HP 932/ 950 series

This message may occur when you use remanufactured cartridge or cartridge with compatible chip, you can press “continue” to go on printing
It hints that the cartridge is used when use a remanufactured cartridge

This should be the residual ink info of OEM cartridge is kept in the chip, press “confirm” and go on printing.
Ink used up warning when use a remanufactured cartridge

This should be the residual ink info in the chip is used up, click "confirm" in the window or press "ok" button on the printer
Ink low warning when use a remanufactured cartridge

This should be the residual ink info of OEM cartridge is kept in the chip, simply ignore this warning. Click OK in the dialog box. As your printer will not warn you when the ink is running low we recommend keeping an eye on the quality of your prints and replacing the relevant cartridge when a color begins to fade.
Ink leakage

If you find any ink leakage, pls replace it asap, and replace a new one from your sales manager.
When I print a sheet, the color does not exactly match the ones displayed on my screen.

Differing monitor drivers will produce slightly different color and therefore the colors displayed on your screen will always be slightly different than the ones that your printer prints. You could try to match them but each program uses a slightly different driver and therefore each color scheme is slightly different.
After the cartridge is inserted into the printer, why does the printer not recognize the cartridge?

Take the cartridge out and reinstall it again. If still not work, use a dry cloth or paper tissue to clean the chip and reinstall it. If it is a HP with chip cartridge, as HP always updates the firmware, if it’s firmware updating, pls contact with your sales manager for a new chip.
Sometimes when a compatible cartridge is installed, a warning prompt states that

Warning prompt is set by the printer manufacturer. Click YES to continue printing. There is no impact on printer and printing quality.
When a new cartridge is inserted, the printer sometimes states the new cartridges to be half full. Why does it happen?

The printer only estimates the level of the ink in the cartridge. It is not a precise measurement. The new cartridges should be full and should last as long as normal.
Periodic lines or points on printout

Extraneous impurity may cause periodic lines or points on the output, please place the cartridge with the opening section downward to make the extraneous impurity drops out
If you get blank print out

1. please check whether the sealing tape is pulled out if the blank printput is printed

2. If the laser door inside the printer does not open, the laser bean cannot reach the OPC then there will no discharge on OPC thus no toner powder will be transferred. A broken OPC shutter door will stop image to be transferred from the OPC to the paper.
Lower Page Yield

a. If the page yield of compatible carts is within 5% less than OEM’s, this is normal as page yield is not just depended on how many toner is filled, but also affected by the state of printer/ environment/what you print/prints coverage/concentration setting etc.

b. If the page yield of compatible carts is less than OEM’s dramatically (more than 5%), there may be several reasons.

1. The filled toner is not enough. Usually this will happen rarely, because we have strict quality control, for each batch we randomly inspect the quality and weigh it, if the difference is big, we will find it before delivery.

2. The document customer print is with high coverage. High coverage printing will cost more toner than for each page. OEM and aftermarket producer use ISO19752 and ISO24712 standard to test page yield, the coverage is 5%. As most users print more graphics, gray scales and large amounts of text which with high coverage, obviously the page yield will not be enough.

Previous 123 Next

Name:

Email:

Country/Region:

Subject:

Your Message:

Verification Code:

captcha